The Ello Engine
Six layers.
One understanding.
From a voice on any phone to a person who acts. This is the technology that turns ongoing conversations into Life Intelligence.
The Ello Engine.
Six layers, built to work as one. Every call passes through all of them, from a voice on the phone to a person who acts.
- TrustConsent and control, by design.
Consent on every program, roles that see only what they should, each organization’s data kept apart, and retention set per program.
- SignalsNotices change, person by person.
Each person is compared with their own usual range: mood, engagement, social circle, how they speak. Change is noticed early and handed to a person.
- Life modelOne living picture of each person.
Story, social world, routines and wellbeing, assembled call after call into a profile that keeps getting more precise.
- MemoryRemembers a life, not a session.
Every call becomes structured knowledge: people, places, periods, moments. Authorized people can correct any fact, and the correction travels everywhere.
- ConversationTalks like a person, not a form.
Steers a warm, natural conversation toward each program’s goals, adapts to the person, and never asks again what it already knows.
- VoiceCalls anyone, on any phone.
Real-time voice in more than 80 languages, with a native voice for each. Natural turn-taking. No app, no screen, no login.
Anatomy of a call.
What happens in the minutes before, during and after one Ello call.
- Before
The right moment
Ello calls at the time each person prefers, retries gently if they miss it, and keeps the callbacks they ask for.
- 0:00
A familiar voice
The call opens in their language, with their name and what they talked about last time.
- Live
A real conversation
Ello follows the person, asks one thing at a time, and steers lightly toward the program’s goals.
- Live
Listening closely
People, places, moments and how they feel are noted as they speak, without interrupting.
- After
Understanding
The life model is updated, each signal is compared with the person’s own usual, and a summary is written.
- After
The right person acts
Reports go to the people allowed to see them. When something needs attention, someone is told.
Inside every layer.
Six layers, each built for one job, all working on every call.
Voice
Calls anyone, on any phone.
- More than 80 languages, each spoken by a native voice
- Natural turn-taking: Ello listens, waits, and lets people finish
- Works on landlines and mobiles, anywhere in the world
- Understands spoken requests like “call me tomorrow at five”
Conversation
Talks like a person, not a form.
- Program goals woven into a natural conversation
- Picks up the threads left open last time
- Varies each call: a chat, a memory, a new period of life
- Never a memory test, never a questionnaire read aloud
Memory
Remembers a life, not a session.
- People, places, periods and moments, extracted after every call
- Every fact traceable to the call it came from
- Corrections by authorized people propagate everywhere
- What is known is never asked again
Life model
One living picture of each person.
- Life story in order, chapter by chapter
- Social world: who matters, and how often they appear
- Routines and interests that make each person who they are
- A wellbeing picture, scored on an anchored scale with a reason
Signals
Notices change, person by person.
- A personal baseline for every person
- Mood, engagement and how often they go out
- How they speak: vocabulary, vague words, stories told again
- Changes handed to a person, never a diagnosis
Trust
Consent and control, by design.
- Consent recorded for every participant
- Roles: each person sees only what they are allowed to see
- Organizations and programs kept apart
- Retention and deletion set per program
Every person, in their own language.
More than 80 languages, each with a native voice. A grandmother in Lyon, a grandfather in Haifa and a patient in São Paulo each hear Ello the way they speak.
A phone call.
A life, understood.
No app, no screen, no form. Ello calls, has a real conversation, and understands as it listens. Press play.
Press play to hear Ello call Margaret. Watch what it understands as she speaks.
Demo call. Voices made with Ello’s voice engine; Margaret and her family are fictional.
Built to be trusted
with a life.
Consent first
People choose to take part, can stop at any time, and always know who is calling them and why.
A person decides
Ello notices and reports. A doctor, a social worker or a family member decides what to do.
Never a diagnosis
Ello records what people say and how it changes. It does not diagnose and makes no clinical prediction.
Each person against themselves
Change is measured against each person’s own usual, never against a population average.
Every life, understood.
Bring Life Intelligence to the people your organization serves.